This Privacy Policy describes how Charmius Casino (“we”, “us”, “our”) collects, uses, stores, and protects personal information of users accessing and using our website and services. Charmius Casino is committed to complying with Australian privacy laws and regulations, ensuring that your personal data is processed lawfully, transparently, and securely.
1. Collection of Personal Information
Charmius Casino collects personal information necessary to provide our services, fulfill legal obligations, and enhance user experiences. The types of personal data collected may include your name, email address, date of birth, postal address, phone number, identity verification documents, payment information, IP address, device information, browser type, and activity logs. Data may be collected directly from you during registration, account verification, gameplay, payment transactions, customer support interactions, or indirectly via cookies and analytics tools.
2. Use of Collected Data
We process your personal information to create and manage your account, verify your identity and eligibility, process deposits and withdrawals, communicate promotional and transactional information, fulfil regulatory and legal requirements including anti-money laundering (AML) and responsible gambling obligations, monitor and improve website performance, conduct risk assessments and fraud prevention, and respond to user inquiries. Your data is used strictly for purposes stated within this policy or as otherwise notified to you.
3. Legal Basis for Data Processing
Charmius Casino processes personal data only when there is a valid legal basis, such as your explicit consent, performance of a contract, compliance with legal obligations, or legitimate business interests that are not overridden by your rights and interests. Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
4. Data Sharing and Disclosure
Your personal information may be shared with third-party service providers, including payment processors, identity verification services, IT support, analytics providers, and regulatory authorities. We ensure that all third parties handling your data comply with applicable privacy standards and contractual obligations. Data may be disclosed if required by law, regulation, or court order, or if necessary to protect our legal rights or the safety of users and the public.
5. International Data Transfers
As an online service provider, Charmius Casino may transfer your personal data to jurisdictions outside Australia, including to servers and service providers located in the European Economic Area, the United States, or other countries. Where such transfers occur, we implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to ensure your data is protected in accordance with Australian privacy standards.
6. Data Retention Policy
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the data and the purposes for which it was collected. When personal data is no longer needed, it will be securely deleted or anonymized.
7. Security of Your Data
Charmius Casino employs a range of technical and organizational measures to safeguard your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Security measures may include encryption, firewalls, secure data storage, access controls, and regular security audits. While we implement robust protections, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. User Rights and Choices
As an Australian resident, you have the right to access, correct, update, or request deletion of your personal data held by us, subject to certain exceptions under law. You may also object to or restrict certain processing activities, and request a copy or transfer of your data where technically feasible. To exercise your rights, contact us via the methods specified on our website. We will address your request promptly and in accordance with applicable legal requirements.
9. Cookies and Tracking Technologies
Charmius Casino uses cookies and similar technologies to enhance your browsing experience, analyze website usage, and personalize content. Cookies may also be used to remember your preferences, facilitate Charmius login, and measure the effectiveness of marketing campaigns. You can manage your cookie preferences through your browser settings; however, disabling cookies may impact site functionality.
10. Third-Party Links and Content
Our website may contain links to third-party websites or services that are not operated or controlled by Charmius Casino. We are not responsible for the privacy practices or content of such external sites. We encourage users to review the privacy policies of any third-party platforms they visit, and to take advantage of Charmius bonuses when available.
11. Policy Updates and Amendments
Charmius Casino reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or technological advancements. When updates occur, we will post the revised policy on our website and indicate the effective date. Continued use of the website constitutes acceptance of any changes. We recommend reviewing this policy periodically for the latest information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact Charmius Casino’s Data Protection Officer via the contact details provided on our website. We will address your inquiries promptly and transparently in accordance with Australian privacy regulations.
13. Children’s Privacy
Charmius Casino is strictly intended for users aged 18 years and older. We do not knowingly collect or process personal data from children under the age of 18. If we become aware that a minor has submitted personal information, we will take steps to delete such data and terminate the account.
14. Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes relating to the interpretation or application of this policy shall be subject to the exclusive jurisdiction of the courts of Australia.
- Effective Date: 2026-06-01
- Last Updated: 2026-06-01